Refunds

No refund for changing your mind once a plan has started. A full refund when we do not deliver what we advertised.

How it works

Basic, Plus and Mentor are each a single charge for one year, never an auto-renewing mandate. Nothing is billed again without a fresh, deliberate payment when the year ends.

Once a plan has started, deciding you no longer want it does not qualify for a refund.

A full refund applies when the service was deficient, or not as we described it here or at the time you paid. Write to hello@careercompanion.me from the email you paid with, naming the student and what went wrong. A person at Career Compass reviews it and, where a refund is due, processes it by hand through Cashfree and records it against the payment.

These terms are shown on the payment card itself, before you pay.

What happens to the account

A refund ends the paid tier; the account returns to the free preview. Every project, reflection and piece of evidence the student added stays exactly where it was. A refund is a billing decision, never a reason to touch what a student has already done.

Withdrawing consent

If a parent withdraws consent while a paid year is still active, the subscription is refunded pro rata by hand, and the invoice is included in the data export that withdrawal already produces.

Questions about a specific charge go to hello@careercompanion.me.

Read the terms of use.